Frequently Asked Questions

Everything you need to know about our premium footwear and services.

What is the standard delivery time for orders?

For orders within the Netherlands, delivery typically takes 1-2 business days. International shipping within Europe takes 3-5 business days, while worldwide shipping can take up to 7-10 business days.

How do I determine my correct size?

Our footwear generally fits true to size. We recommend checking the specific 'Size Guide' located on each product page for detailed measurements and comparisons to EU, UK, and US sizing.

What is your return policy?

We offer a 14-day return period from the day you receive your order. Items must be returned in their original, unworn condition with all packaging and tags intact.

Where are ETQ Amsterdam products manufactured?

All our sneakers are designed in Amsterdam and handcrafted in small-scale factories in Portugal using premium Italian leathers and high-quality components.

Which payment methods do you accept?

We accept a variety of payment methods including Visa, Mastercard, American Express, PayPal, iDEAL, Apple Pay, and Klarna for flexible 'buy now, pay later' options.

How should I care for my leather sneakers?

We recommend using a damp cloth for light cleaning and applying a high-quality water-repellent spray before the first wear. Avoid machine washing to preserve the integrity of the premium leather.